Portal de ASISA

Asisa Reports 902 010 010

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Mutual insurance members

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When to complain?

When Asisa denies any authorization contemplated in the agreement or if no response is provided.
When the mutual insurance member considers that Asisa is obliged to assume any cost or refund any expense previously requested and rejected.
When the mutual insurance member considers that Asisa is not fulfilling any of the obligations established in the agreement.

¿Where to complain?

1st instance Asisa Delegation

Claims based on:

Relations between the mutual insurance company and Asisa due to the fulfillment of rights and obligations in the agreement
The case will be studied between the mutual insurance company and Asisa, the mutual insurance member does not intervene

2nd instance Mutual Insurance Company

If the mutual insurance member does not agree with the response provided by Asisa, he may resubmit the case to the mutual insurance company to be studied and evaluated by a joint committee
The case will be studied between the mutual insurance company and Asisa, the mutual insurance member does not intervene

Appeal

In case of disagreement with the resolution of the case, both Asisa as the mutual insurance member can appeal to the corresponding Ministry
Muface y Mugeju: Public Administrations.
Isfas: Ministry of Defence